Shipping policy

SHIPPING POLICY

Company Information

Company Name: NEXTSHORE LTD

Company Number: 17148445

Registered in England and Wales

Registered Address:
82a James Carter Road
Mildenhall, IP28 7DE
United Kingdom

Email:
lvaleaofficia@gmail.com

SHIPPING POLICY

We currently ship to Italy and most European countries.

Order Processing

All orders are processed within 1–2 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Estimated Delivery Times

Italy:
2–4 business days

Europe:
2–7 business days

Delivery times are estimates and may vary depending on destination, customs procedures, courier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping costs are automatically calculated and displayed during checkout based on the delivery destination.

Customs Duties and Taxes

For international shipments, customs duties, import taxes, VAT, or other local fees may apply depending on the destination country.

Such charges are the responsibility of the customer and are not included in the product price or shipping fees unless otherwise stated.

Tracking Information

All eligible orders are shipped using tracked courier services.

Customers will receive tracking information via email once the shipment has been dispatched.

RETURNS & REFUNDS POLICY

Customer satisfaction is important to us.

If you are not completely satisfied with your purchase, you may request a return within 14 days from the date of delivery.

Return Eligibility

To qualify for a return:

  • The product must be unused;

  • The product must be in its original condition;

  • The product must be returned in its original packaging;

  • Proof of purchase may be required.

Non-Returnable Items

For hygiene, health, and safety reasons, certain products may not be eligible for return once opened or used.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:

Email:
lvaleaofficia@gmail.com

Please include:

  • Your order number;

  • A description of the issue;

  • Photos of the product and packaging where applicable.

We will review the case and provide an appropriate solution as quickly as possible.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:

  • The item received is defective;

  • The item received is incorrect;

  • The item was damaged during transit.

Refund Processing

Once the returned item has been received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

Refunds are generally processed within 5–7 business days after approval, although processing times may vary depending on your bank or payment provider.

CONTACT US

For any questions regarding orders, shipping, returns, or refunds, please contact:

Email:
lvaleaofficia@gmail.com

Company:
NEXTSHORE LTD

Company Number: 17148445

Registered in England and Wales

Registered Address:
82a James Carter Road
Mildenhall, IP28 7DE
United Kingdom