Refund policy
Return & Refund Policy
15 Business Day Return Policy
We offer a 15 business day return policy. This means you have 15 business days from the date you receive your order to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with all original tags attached and in its original packaging.
You will also need your order confirmation or another valid proof of purchase.
To request a return, please contact us at:
Once your request has been reviewed and approved, our customer support team will organize the return and provide you with all the necessary instructions.
Items returned without prior authorization will not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or if you receive the wrong product, contact us as soon as possible at lvaleaofficia@gmail.com.
Please include your order number together with photos of the item so we can assess the issue and provide the best possible solution.
Non-Returnable Items
The following items cannot be returned:
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Personalized or custom-made products
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Opened or used personal care products
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Perishable goods
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Hazardous materials
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Flammable liquids or gases
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Gift cards
If you are unsure whether your item is eligible for return, please contact us before submitting your request.
Sale Items
Sale or promotional items may only be returned if they are not marked as Final Sale.
Gift cards cannot be returned or refunded.
Exchanges
We do not currently offer direct exchanges.
If you would like a different size or product, simply request a return for the original item. Once your return has been approved, you may place a new order.
European Union 14-Day Right of Withdrawal
If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.
The returned item must be in its original condition, unworn, unused, with all tags attached and in its original packaging. Proof of purchase is also required.
This legal right does not affect your statutory consumer rights.
Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to complete the transaction.
If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at:
Contact
For any questions regarding returns, refunds or your order, please contact us at: