Shipping and returns
Support
Shipping and returns
Clear information and attentive support. valea offers flexible delivery options and a simple, transparent returns process.
Shipping
Choose the delivery option that best suits your needs. Tracking is always included.
Express 24–48 hours · €4.99
Standard 2–5 business days · Free
Delivery times are expressed in business days and may vary depending on seasonality and destination.
Returns
Making a return is simple. Our team will guide you step by step throughout the process.
Request By email
Return period Within 15 business days
Return shipping Paid by the customer
Returns are accepted within 15 business days. Return shipping costs are the responsibility of the customer. To request a return, contact our support team by email and include your order number.
Support email: lvaleaofficia@gmail.com